Welcome to above the clouds
AWS – Amazon Connect launches forecast editing UI
Amazon Connect now simplifies forecast editing with a new UI experience, enabling planners to make adjustments quickly and better respond to changing contact patterns. With this launch, users can select a forecast, make edits—such as increasing contact volume by a percentage or setting exact values—across specific date ranges, queues, and channels, preview and apply changes […]
AWS – Amazon EC2 C7i instances are now available in Asia Pacific (Jakarta) Region
Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C7i instances powered by custom 4th Gen Intel Xeon Scalable processors (code-named Sapphire Rapids) are available in the Asia Pacific (Jakarta) Region. C7i instances are supported by custom Intel processors, available only on AWS, and offer up to 15% better performance over comparable x86-based Intel processors utilized […]
AWS – Amazon Connect now supports AWS CloudFormation for message template attachments
Amazon Connect now supports AWS CloudFormation for Outbound Campaign message template attachments, enabling you to create, manage, and deploy these template attachments using AWS CloudFormation. This enhancement allows customers to define and deploy attachments, such as images or documents, as part of the existing MessageTemplate CloudFormation resource. Message template attachments are used in outbound email […]
GCP – Your guide to taking an open model from discovery to a production-ready endpoint on Vertex AI
Developers building with gen AI are increasingly drawn to open models for their power and flexibility. But customizing and deploying them can be a huge challenge. You’re often left wrestling with complex dependencies, managing infrastructure, and fighting for expensive GPU access. Don’t let that complexity slow you down. In this guide, we’ll walk you through […]
GCP – Your guide to Google Cloud Security at Black Hat USA 2025
At Google Cloud Security, our mission is to empower organizations to strengthen their defenses with innovative security capabilities, all while simplifying and modernizing their cybersecurity. In a world of evolving threats and increasing complexity, we believe true security comes from clarity, not more noise. We’re excited to bring this commitment to innovation and simplification to […]
AWS – AWS HealthOmics introduces third-party Git repository support for workflow creation
AWS HealthOmics announces third-party Git repository integration via AWS CodeConnections for workflow creation, enabling bioinformaticians and researchers to seamlessly connect their existing source code management repositories to HealthOmics. This new capability allows customers to automatically pull workflow definitions, parameter templates, and README files directly from GitHub, GitLab, or Bitbucket repositories without intermediate steps. AWS HealthOmics […]
AWS – Announcing readme file support for AWS HealthOmics workflows
Today, AWS HealthOmics introduces enhanced workflow documentation capabilities with the addition of readme file support. This new feature allows bioinformaticians and researchers to attach comprehensive documentation, implementation details, and diagrams directly to their bioinformatics workflows and workflow versions. AWS HealthOmics is a HIPAA-eligible service that helps healthcare and life sciences customers accelerate scientific breakthroughs with […]
AWS – Amazon EC2 M8g and R8g instances now available in Asia Pacific (Hong Kong)
Starting today, Amazon Elastic Compute Cloud (Amazon EC2) M8g and R8g instances are available in AWS Asia Pacific (Hong Kong) region. These instances are powered by AWS Graviton4 processors and deliver up to 30% better performance compared to AWS Graviton3-based instances. Amazon EC2 M8g instances are built for general-purpose workloads, such as application servers, microservices, […]
AWS – AWS Service Reference Information now supports actions for last accessed services
AWS is expanding service reference information to include information about which service actions are supported by the IAM Last Accessed and IAM Access Analyzer Policy Generation features. IAM Last Accessed and Policy Generator features help you journey towards least privilege permissions, and now you can easily reference which service actions are supported by these features […]
AWS – Amazon Connect now supports AWS CloudFormation for quick responses
Amazon Connect now supports AWS CloudFormation for quick responses, enabling customers to deploy and manage quick responses using AWS CloudFormation templates. Quick responses allow contact center agents to access pre-configured messages to respond consistently and efficiently to common customer inquiries. With AWS CloudFormation, administrators can now define and deploy these quick responses across environments in […]